Outlook 2016 - Set up wizard coming up Want to set up a POP 3 email account in Outlook 2016I have installed Office 2016 and I am now trying to create a POP 3 email account in Outlook 2016, but I am ge.
My college has Office365 and I have downloaded and installed Outlook 2016 on my Mac. I opened the program and started to add an account for my email address at the college. I chose the Exchange or Office365 selection for add an account, entered my email address, user name on our network, and password. I left the Configure Automatically box checked. Outlook attempts to detect an Exchange Server, then gives a message 'Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account (my email address). Do you want this server to configure your settings.
I select Allow and shortly afterwards, Outlook responds 'An error occurred. Contact your administrator for more information.' I have talked with my I.T. Department and they are stumped. Currently, I use Apple Mail to read my e-mail from my college account and it works fine. I set it up using the Exchange settings in Mail. I was wanting to try Outlook and see what I thought of it while leaving things running with Mail while I was evaluating it.
How do I get Outlook to configure for this address on my Mac? Do I have to disable Mail to make it work? Hi davidbiddix, to look into the issue, please help us collect the information below: 1.
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A screenshot of the error “an error occurred. Contact your administrator for more information.” with error details. Does the affected user use adfs? Do any other users in the affected user’s organization have the same issue? Does the issue exits if the affected user configure his account in another mac? To upload a picture, please click use rich formatting under the reply box and then click the insert/edit media icon.
Regards, poppy. A screenshot of the error “an error occurred. Contact your administrator for more information.” with error details. Does the affected user use adfs? I assume we use adfs as we can use the same login across our learning management system, employee intranet, and other services.
Do any other users in the affected user’s organization have the same issue? This is unknown. I am only aware of myself, but we have had other mac users who attempted to install microsoft office through a download from office365 have issues when trying to verify their employment by logging in using their id.
Does the issue exits if the affected user configure his account in another mac? We tried on a different mac and were able to create the account in microsoft outlook 2016 for mac. Hi DavidBiddix, To my knowledge, you don’t have to disable Mail to make Outlook 2016 for Mac work. You can use both at the same time. Since it works on a different Mac, the issue can be related to the Outlook for Mac client. Please try deleting keychain entries on Mac by the following steps to see if it works. Navigate to Finder Application Utilities Keychain Access login Delete Keychain “login”.
If the issue persists, could you involve the admin to this thread since the issue might be related to backend? We are glad to assist you further. Regards, Monique.
Hi david, thanks for your updates. I may need to confirm more to dig further into the issue: 1. As muditha mentioned, please make sure your outlook the latest version. Could you provide the detailed outlook for mac version by clicking outlook menu about outlook? Since this issue only occurs in specific mac, could you try to see if it works? Is there any difference between the problematic mac and the normal one?
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If the issue persists, please post back the error. We are glad to assist you further. Regards, monique.
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